Privacy policy
Data Collection
At Tjwaal, we are committed to protecting your personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia, issued by the Saudi Data and Artificial Intelligence Authority (SDAIA). We collect the following data: full name, national ID/passport number, email address, phone number, booking and travel details, geolocation data, and payment information.
How We Use Your Data
We use your data for specific and legitimate purposes, including: processing bookings and providing travel services, communicating with users, compliance with laws and regulations, enhancing user experience, and security and identity verification.
Data Sharing
We only share your data with: service providers directly related to operations (hotels, airlines, visa agents), government authorities upon official request, and third parties only with your explicit consent.
Data Security
Data is stored on secure servers within Saudi Arabia or in countries with adequate data protection standards. We use encryption and security systems to prevent unauthorized access. Data is processed only for defined purposes and in accordance with Saudi regulations.
Cookies
We collect data through electronic forms within the app, account registration and service usage, third parties (e.g., payment gateways or global booking systems), and geolocation data with user consent. When the purpose of data collection ends or upon user request, the data is securely and permanently deleted using certified methods.
Your Rights
You have the right to: access your personal data, request correction, request deletion, object to processing, and request a copy in a machine-readable format. You may exercise these rights by contacting us at: privacy@tjwaal.com